All returns must be returned within 14 days of receipt, any items returned after the 14 day period will not be eligible for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you do not leave any instruction with your return, then it will not be dealt with unless you contact us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you need to exchange it for a different size, send us an email at email@example.com and send your item to:
35 Holly Street,
Please place a note with the order with the new size you require.
To return your product, you should mail your product to:
35 Holly Street,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.